Car Seat technicians or their coworkers can administratively complete the consult by adding comments.
Those comments then show on the Consult box in EHR.
Consults can be tracked using this menu.
Education can be documented via the Reminder Dialog (above) or through the Education Component of EHR. Depending on local processes, multiple users may end up documenting the same or similar topics in multiple ways. There is no harm in having two different users document the same topic on the same patient. EHR allows that.
Here is a screen shot of where a user would document if using the Education Component instead of the Reminder Dialog.
Here is an example of an Education Topic dialog box that you would see when documenting via the Education menu.